FREE SHIPPING OVER $99.99 ORDERS
Here at Galaxy Vapes Inc., We try to ship all orders that get placed before 12:00 PM EST the same day.
Shipping rates are calculated on the checkout page, and a delivery estimate will be provided at checkout. For a more accurate delivery date, please refer to the tracking information after receiving a tracking number and once the number becomes active.
Please note that shipping carriers do not operate during the weekends and holidays.
- Free Shipping in Canada with Orders Over C$99.99
We offer free Expedited shipping on all orders in Canada over C$99.99 (before tax and after discounts).
We reserve the right to cancel orders we deem unreasonable to ship for free (examples of this are extremely heavy or large and awkward products, etc.). We will give you the option to pay for shipping on these items.
In the event, that your item is not successfully delivered due to an issue that we deem to be your fault (incomplete or wrong address, failure to pick up), we will issue a refund after deducting the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier. Also, it will be subject to a minimum 5% credit card transaction fee and a $10 handling fee. Or, we can reship the order after the customer pays for the return shipping fee and the cost to reship the order. We will not reship the order until it is returned to us by the courier.
If you need your package urgently, we offer the Xpress post and Priority options for an additional fee, for that option before placing an order, you have to contact us at galaxyvapes9@gmail.com or 226-507-9386 Please note that once your parcel has been shipped, we cannot refund the additional shipping fee.
Proof of Age Required
We utilize Canada Post's Proof of Age (18+, 19+, or 21+ depending on your province or territory) option on every single package, with no exceptions.
Because we utilize this option for all shipments, the signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.
Any fees associated with packages that are Returned to the Sender because Proof of Age was not able to be determined, will NOT receive a refund.
We can not remove this option, even if you have already been verified to be of age. Every package leaving our facilities will required to be age-verified, in accordance with Canadian law. Only the person named in the "Shipping" fields can pick up the package. Canada Post will NOT release the package to anyone else.
Please do not place an order if you are not of age in your province of residence.
Order Processing
We process all in-stock orders 7 days a week (including Canadian holidays).
Please note, if you have received a tracking number during a weekend or major holiday, your order has been processed for shipment, but it is not picked up by Canada Post until the next business day.
We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email when absolutely necessary. Please make sure you provide us with current contact information during checkout.
Typically, in-stock orders placed before 12:00 PMEST will go out the same day. Delivery will depend on the carrier.
For all orders with a billing name and address different to the shipping name and address, the customer must provide an ID that matches the billing name and address upon request via email. If failed to provide the requested ID, order(s) will be cancelled and refunded. When submitting ID for verification, please ensure the date of birth is readable.
Carrier Restrictions
Please note that Canada Post does not operate on Saturdays, Sundays, or major Canadian holidays.
Tracking
Tracking numbers, if they are available, are automatically generated when we create your shipping label during order processing. An email containing the tracking number is then sent to the email address you provided.
Please check your email's "spam" folders if you did not receive a tracking number.
Customers can track their packages using http://www.canadapost.ca.
It may take up to one business day to view your tracking number.
Lost & Undelivered Packages
All miss-delivered, stolen, or damaged parcel claims must be reported back to us within 15 days from the date that parcels were shipped out.
Galaxy Vapes Inc. is not responsible for delayed, miss-delivered, or stolen packages. Once your order is scanned by Canada Post or any other delivery agents, it is under the sole care and control of Canada Post, or any other agents to safely deliver the package to the purchaser or assigned recipient as assigned to in the shipping address. Shipping is a service you purchase from Canada Post along with your order from us, so any shipping issues must be handled by Canada Post.
Galaxy Vapes Inc. is not responsible for incorrect shipping information given by the purchaser. All packages returned to us due to a wrong address will be refunded after deducting a minimum 5% credit card transaction fee, a $20 handling fee, the original shipment cost (even if it was free shipping to you), and the fees for the return shipment that we were charged by the carrier. Or, the package can be reshipped after the customer has paid for the return shipping fee and the cost to reship the order. We will not reship the order until it is returned to us by the courier.
Have more questions or concerns? Please contact us at galaxyvapes9@gmail.com